Question 1

How far ahead should I book?

Accepted Answer

Portraits and family: 2–3 weeks. Weddings: 2–4 months, especially in the October–December wedding season.

Question 2

Can I reschedule?

Accepted Answer

Free once if you tell us at least 7 days ahead. After that, the deposit is kept and applied to the new date within 3 months.

Question 3

Can I choose a specific photographer?

Accepted Answer

Yes. Pick a name in the booking flow or mention it in the notes. If that person is already booked, we will suggest another date.

Question 4

How much is the deposit and how do I pay?

Accepted Answer

20% of the package price, via VNPay or bank transfer. The balance is paid on the shooting day by cash or transfer.

Question 5

Is there a travel fee?

Accepted Answer

Within 15km of the studio: free. Beyond that we charge 8,000₫/km, quoted before the date is confirmed.

Question 6

What if it rains?

Accepted Answer

One free reschedule if the rain forecast is above 70%. We will contact you 24 hours ahead.

Question 7

Do you issue VAT invoices?

Accepted Answer

Yes, for commercial contracts. Please send your company details before the shoot.

Question 8

How long until I receive my photos?

Accepted Answer

7–14 working days depending on the package. A preview of 5–8 photos arrives within 48 hours.

Question 9

Will I receive the RAW files?

Accepted Answer

We deliver every selected JPEG plus the colour-graded photos listed in your package. RAW files are not delivered because they are unfinished drafts.

Question 10

Why is there no shopping cart?

Accepted Answer

Each item comes in very small quantities that change during the day. A Zalo message is faster and more reliable.

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